Frequently Asked Questions


FAQ

Enrollment Questions

How do I register for a course without a username or password?

In order to take a course, you need to have a username and password. When you register for courses, you will create your username and password.

Click on the “pricing” button in the middle of the page.

On the next page, check the box next to the course(s) you would like to take and click on the “+ Add to Cart” button.

When you have selected all of the courses you are interested in purchasing, click on “Checkout and Proceed” button.

Fill in your registration information and your billing information.

Note: your email address will be used as your username.

Once you have registered, you will receive an email explaining how to log on and start your courses.

Can I register and pay for an employee?

A registration will remain in the name of the person who has registered for the course. If you are interested in registering an employee or group of employees, please contact us at 1-866-959-6230.

How do I register multiple students at one time?

To register multiple students, please call our sales team at 1-866-959-6230.

Who do I call to set up a corporate account?

To set up a corporate account, please call an enrollment specialist at 1-866-959-6230.

How can I pay for the course?

You can pay for the course by check card or credit card. If you are a corporate client that is signing up multiple students, you can set up a corporate billing account and be invoiced for your purchase at the end of each month. No financial aid is available for our courses.

Are there bulk discount prices?

Yes, there are! To learn more about our bulk pricing discounts, please call an enrollment specialist 1-866-959-6230.

Do you accept any type of financial aid or offer any special rates for students or military personnel?

No financial aid is available for our courses.

What is your refund policy?

Cancellation Policy: You have the right to cancel your registration up to three (3) days from the date of purchase. Requests for cancellation must be made by contacting SafetyTraining.com by phone or email. The request must be made prior to midnight of the third calendar day from the date of purchase.

SafetyTraining.com will not grant a refund under any of the following circumstances: certificates issued, credits reported, course completed.

A student wishing to receive a refund on a correspondence package will be refunded if the request is made within three days upon receipt of the package.

If the course(s) includes physical materials, the student has the option to return the book(s) or keep them. The physical materials must be returned to the school at the student’s expense. Please include a note with the materials to contact SafetyTraining.com to process the refund. Books must be returned in new condition or reimbursement will not be processed. Once the physical materials are received, the refund will be processed minus a $25.00 non-refundable fee. All shipping charges are non-refundable. Students choosing to keep the physical materials will be charged the price of the materials minus the $25.00 non-refundable fee.

Transferring from Online or Correspondence to Home Study/Classroom or Refunds on E-books: In the event a school offers both online and correspondence/home study/classroom course(s), a fee of $35.00 will be assessed to the student for switching the delivery method, or receiving a refund on an e-book.

Courses are accessible for up to one year, depending on industry. Refunds or re-entry into course will not be granted due to non-completion within alloted time period.


Course-Related Questions

Are you OSHA approved?

OSHA does not approve any providers. OSHA authorizes training providers to offer online 10 and 30 hour training online.

Are the 10 & 30 hour Safety Compliance courses OSHA compliant and OSHA approved?

OSHA does not approve providers or courses and therefore out course is not OSHA approved. OSHA only authorizes or accepts training vendors. SafetyTraining.com’s 10 and 30 hour OSHA Training courses meet the OSHA 29 CFR 1910 and OSHA 29 CFR 1926 requirements.

What states are your training courses valid for?

43 states do not have a training requirement. The education is voluntary. For the 7 states (NV, CT, MA, NY, MO, RI, NH) construction safety training is required and the requirements vary from state to state.

Will I get a printable certificate upon completion?

Yes, a printable certificate is immediately available upon completion of all courses provided by SafetyTraining.com.

Will I get a DOL card in the mail?

The 10 and 30 hour occupational safety courses we offer are not OSHA Outreach Training Program classes and therefore you will not receive a DOL card. However, upon successful completion you will be awarded a University of Arizona wallet card and certificate.

Is the online course equivalent to on-site classroom courses?

Yes.

I’m getting other competitors offering OSHA training for $18-20 per person. Why is SafetyTraining.com more expensive?

Students need to be wary of offers that seem too good to be true. The major providers have very similar pricing that reflects the significant costs associated with creating and supporting high quality programs.

Why is online training better than on-site training?

Two words: convenience and self-paced. Many workers are so busy or live in areas where classroom sessions are not practical. Online offers much greater convenience. The self-paced nature of online allows each student to spend more time on the topics they are not familiar with and move more quickly through those that they are. In a classroom, everyone marches through the same topics for the same amount of time.

Must I complete my course in one sitting?

No! You do not have to complete a session in one sitting. At the end of a section, you can log out and when you log back in, all of your information will be saved.

Is there a time restriction on completing the course and the survey?

Courses do not have a time restriction. Complete them at your own pace!

How do I go back and reprint my certificate of course completion?

Go to the Student Login page and log in using your username and password. Click on the certificate icon next to the course title you would like to reprint.

What do I receive when I complete a HAZWOPER course(s)?

You will receive a printable certificate upon successful completion of the HAZWOPER course(s).

How do I know where I am in the course?

When you are logged in to the course, click on the “My Training” button in the bottom left-hand section of the course player. Click on “Outline” to see where you are in the course and to skip around to different sections.


Technical Questions

I forgot my username and password. What do I do?

If you have forgotten your password, go to www.SafetyTraining.com and click on the Student Login link. Then click the “Forgot password?” link below the student login. Then enter your email address. You should receive an email to your email address stating your password.

If you have forgotten both your username and password, please contact student support at 1-877-881-2235.

What are the system requirements for your online courses?

To ensure the most enjoyable user experience, we recommend using a computer and internet connection with the following attributes:

I am having trouble logging into my course. What should I do?

Some of these difficulties are caused by the settings on your computers. The easiest way to solve them is to clear your “cookies”. Follow these steps: Go to the ‘Tools’ button on your internet window and drop down to ‘Internet Options’.

Then go to the middle of the Internet options box and click on ‘Delete Cookies’.

It will take a minute for the cookies to delete. Once the operation is complete, close the box and log back into the course. If this does not work please contact customer support at 1-877-881-2235.

I answered a security question incorrectly and now I am locked out of my course. How do I unlock it?

Please contact customer support at 1-877-881-2235 so that we can assist you with this issue.

I am using a dial-up connection and my course is running slow or not playing at times. What can I do?

Unfortunately, we cannot control the speed or reliability of dial-up connections. Dial-up performance will depend on many factors. For more information, please contact your internet service provider. For improved service please sign up for a high speed service.

My certificate won’t print. What should I do?

First make sure you have the latest version of Adobe Reader. You can download a free copy at http://get.adobe.com/reader/

Once you download it follow the installation instructions.

You should now be able to open and print certificates using Adobe Reader.

  Talk to us!

Sales:
1-866-959-6230

Support:
1-877-881-2235

Email:
service@safetytraining.com

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  Our Location

SafetyTraining.com
1100 Burloak Drive
Suite 300
Burlington, Ontario, Canada
L7L 6B2